It is not uncommon for consumers to want to change their phone numbers associated with their financial accounts. Changing your OPay phone number is a simple process, whether you have a new phone number, your old one was compromised, or you simply want to update your contact information.
In this article, we’ll walk you through the steps to ensure a smooth change without jeopardizing the security of your account.
How to Change Your Opay Number
When you already have an account with Opay and want to change your phone number, this is how you go about it step by step:
- Log in to the Opay mobile app using your account information.
- Locate the “ME” tab in the app’s bottom right corner.
- In the top left corner, click on your profile image icon.
- Choose the “EDIT” option.
- Scroll down until you reach the section where you can alter your Opay phone number.
- Fill in your new phone number.
- Finally, press the “SAVE” button to save the changes.
After successfully verifying your new phone number, OPay will validate the update. You should now be able to log in with your new phone number.
Documents Required to Change Your Opay Phone Number
In rare situations, you may be required to present specific documentation in order to change your Opay phone number. These papers are required to maintain the security and integrity of your account.
Here are some papers you may be asked to submit:
Police Report: This paper serves as verification that you no longer have access to your former phone number.
It explains that you are not authorized to use the old number and provides information about the new mobile phone number you desire to use.
Valid ID Card: To authenticate your identity, you must present a valid identification card.
A sworn affidavit: A sworn affidavit is a legal document that confirms the information in the police report and Regulatory ID. It gives Opay permission to transfer the balance from your old wallet to your new wallet.
Make sure you have these documents ready in case you are asked to submit them during the phone number-changing process.
Contacting Opay Customer Service
If you have any problems or questions about changing your Opay phone number, you can contact Opay’s customer service staff. Here are the ways to contact Opay customer service:
- Call us on 0700 888 8328 or 01 8888328(App & Card queries)
- 0700 888 8329 or 01 8888329(POS Business queries) Available 24/7
- Or Chat with us on WhatsApp – +2349165998936
You can also reach them via any of our verified social media pages.
- Instagram: https://www.instagram.com/opay.ng/
- Twitter: https://twitter.com/OPay_NG
- Facebook: https://www.facebook.com/Nigeria.OPay https://www.facebook.com/opaymerchants
Please contact Opay customer service via any of these methods and advise them that you wish to alter your phone number. They will provide you with essential guidance and assistance.
Frequently Asked Questions
Below are some of the frequently asked questions on how to change Opay Phone number and their short answers:
Can I change my phone number on OPay more than once?
You can update your phone number on OPay as needed. There is normally no limit to how many times you can update your phone number. Simply repeat the procedure each time you wish to make a change.
Do I have to keep my previous phone number active during the change process?
It’s a good idea to keep your previous phone number active until the change is finalized. This way, you can receive the verification code provided to your old phone number and ensure a smooth transition to the new one.
How long does it take to change my phone number on OPay?
Changing your phone number on OPay is usually easy, taking only a few minutes once you’ve received and input the verification code.
Can I change my phone number on OPay if I’m in a different country?
Yes, you can update your phone number on OPay from other countries as long as you have access to the OPay app and a valid phone number. When upgrading your phone number, be sure to include the relevant country code.
What if I have problems updating my phone number on OPay?
If you have any problems during the procedure, please contact OPay customer service. They can offer advice and assistance in resolving any issues that may arise.
Please keep in mind that the particular processes and information may vary significantly depending on OPay app updates or geographical differences.
For the most accurate and up-to-date information on changing your phone number, always consult their website or reach out to their customer care services listed in this article.
Changing your OPay phone number is a simple and vital action that will keep you connected and secure while using the platform.
Following the steps provided in this article will let you update your contact information without any fuss, whether it’s for personalization, security, or a new number.
Remember to keep your login information and new phone number safe to prevent illegal access to your account.